Outsource your after-sales service in Madagascar with a native French-speaking team, trained in your brand, available on all your channels - for 2× less than in-house.
Tickets piling up, impatient customers, a team underwater at the slightest sale - you're not alone.
A dedicated team in Antananarivo, trained in your catalog, working as a natural extension of your brand.
Your customers won't notice any difference. French is the language of instruction in Madagascar: written and oral quality aligned with FR/BE/CH standards.
Only 1 to 2 hours time difference. Our agents cover your office hours, Monday to Saturday, in real time.
Without compromising quality. You pay for what you do: no agents paid to do nothing between two peaks.
Catalog, brand tone, returns policy, FAQ: 3 weeks of onboarding to ensure your customers never feel they're talking to a service provider.
Signed DPA, data hosted in the EU, agents under NDA, dedicated and secure workstations. Total compliance.
1 agent this month, 10 on Black Friday, 3 in January. You adapt capacity to your actual seasonality.
Email, chat, WhatsApp, social networks, back-office - a single provider for everything.
Compatible with Gorgias, Zendesk, Freshdesk, Intercom, Crisp, Odoo Helpdesk and your proprietary tool.
The Maghreb is saturated, Mauritius is expensive. Madagascar combines quality, cost and cultural proximity.
Bac+2/+3 systematically on our SAV profiles. Meticulous writing, clear elocution, cultural codes aligned with France.
UTC+3: only 1h to 2h difference with France. Your customers are served in real time during your business hours.
Stable employment base, strong loyalty. Your agents stay: your product knowledge doesn't leave with them.
Dual ISPs, UPS, dedicated workstations under supervision, controlled access. RGPD compliance assured.
Give us 50 representative tickets: we'll analyze your volume, your reasons for contact, and give you a costed estimate + an optimization plan. No obligation.
Start my free audit →